Responsible Gaming at no88

1. Our Commitment to Safe Play

At no88, responsible gaming is not a regulatory checkbox — it is a foundational principle woven into everything we build. We believe that gambling should be an entertaining leisure activity, freely chosen by adults who understand the risks and can afford to participate. When gambling stops being enjoyable or starts causing harm, our role is to help players recognise that change and take action.

no88 serves players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar — and we take seriously our responsibility to every member of that community. We have built a comprehensive suite of responsible gaming tools, trained our support team to handle sensitive conversations with care, and designed our platform to surface safeguarding resources prominently so that help is never more than a click away.

The following principles guide our approach to responsible gaming at no88:

2. Age Verification & 18+ Policy

no88 enforces a strict two-stage age verification process. At registration, all players must declare their date of birth and confirm they are 18 or older. Within a defined period after account creation — or before the first withdrawal — players must complete full KYC (Know Your Customer) verification by submitting a valid government-issued photo ID. Accepted documents include the Bangladesh National Identity Card (NID), passport, or driving licence. Accounts that cannot verify age will be suspended until verification is completed.

What happens if an underage person accesses the platform?

• The account is immediately suspended upon detection or credible report.
• Any deposited funds are returned to the originating bKash, Nagad, or Rocket account.
• All winnings generated while underage are voided and not eligible for withdrawal.
• The incident is logged in our compliance records.
• Where required, the incident may be reported to relevant authorities.

Protecting minors at home

If you share a device with younger family members, we strongly recommend using browser-level parental controls or device management tools to restrict access to gambling websites. Always log out of your no88 account after each session and never share your login credentials with anyone, including family members. If you believe a minor in your household has accessed no88, contact us immediately at [email protected].

3. Player Protection Tools

no88 provides a comprehensive set of practical tools designed to help you manage your gambling activity. These tools are available directly within your account settings and take effect immediately upon activation. All restrictions can be set by the player without any requirement to speak to support, though our team is always available to assist.

4. Deposit & Loss Limits

Setting financial limits is one of the most effective ways to keep your gambling within a budget you are comfortable with. no88 supports granular limit-setting across multiple time periods and limit types. All amounts are in Bangladeshi Taka (BDT).

Important rules for changing limits

• Reducing a limit takes effect immediately and cannot be reversed for 24 hours.
• Increasing a limit takes effect only after a mandatory 48-hour cooling-off period to prevent impulsive decisions.
• Removing a limit entirely requires a 7-day cooling-off period and a confirmation email from the registered address.
• Limits set via customer support take effect within one hour and are subject to the same change rules.
• If you are in a cool-off or self-exclusion period, limit changes cannot be requested until the period ends.

5. Self-Exclusion & Time-Out

Self-exclusion is the most powerful tool available to players who feel their gambling is becoming or has become a problem. When you self-exclude from no88, your account is fully suspended — you cannot log in, deposit, place bets, or receive promotional communications for the duration of the exclusion period. Self-exclusion is a serious commitment and we support it fully.

How to activate self-exclusion

1. 1
   Log in to your no88 account and navigate to Account Settings → Responsible Gaming → Self-Exclusion.
2. 2
   Select your exclusion period: 6 months, 1 year, 2 years, 5 years, or permanent (indefinite).
3. 3
   Confirm your decision by entering your account password and clicking the confirmation button. A confirmation email will be sent to your registered address.
4. 4
   Your account is suspended immediately. Any pending withdrawals will be processed to your registered payment method within 5 business days.
5. 5
   If you cannot access your account to initiate self-exclusion, email [email protected] with the subject line "Self-Exclusion Request — [Your Username]" and our team will suspend your account within one hour.

Reactivating after self-exclusion

A self-exclusion cannot be reversed before the end of the chosen exclusion period under any circumstances. After the exclusion period expires, reactivation requires a written request submitted to [email protected], a mandatory 7-day reflection period during which no action is taken, and confirmation of continued eligibility via identity verification. no88 reserves the right to refuse reactivation where there is evidence that gambling may continue to cause harm.

Time-Out (Short Break)

If you need a shorter break without committing to full self-exclusion, the time-out feature allows you to pause your account for 24 hours, 48 hours, 7 days, or 30 days. During a time-out, all real-money wagering and deposits are blocked. Unlike self-exclusion, a time-out of 7 days or less can be lifted early via a written request — but a minimum 24-hour waiting period still applies before the account is reactivated.

6. Recognising Problem Gambling

Gambling becomes a problem when it is no longer a choice made freely within set limits, but rather a compulsion that affects your finances, relationships, work, or mental health. Problem gambling can affect anyone — regardless of income, education, or background — and recognising the early warning signs is the first step toward getting help.

The following are common indicators that gambling may have moved beyond healthy recreation. If several of these apply to you or someone you know, seeking support is the right decision.

7. Self-Assessment Checklist

The following questions are adapted from established responsible gaming assessment frameworks used by gambling welfare organisations internationally. Answer honestly — your responses are for your own reflection only and are not shared with no88 or any third party.

8. Support & Contact

If you are concerned about your own gambling or the gambling behaviour of someone close to you, support is available. no88's dedicated responsible gaming support team is available 24 hours a day, 7 days a week, to assist with account restrictions, self-exclusion requests, and confidential welfare conversations.

What to expect when you contact us

When you contact no88 about a responsible gaming concern — whether for yourself or on behalf of someone else — here is what will happen:

1. 1
   Initial response within one hour during all hours of the day. Our support team will acknowledge your message and assign a dedicated welfare agent to your case.
2. 2
   Confidential conversation — your case is handled with complete discretion. No details of your welfare interaction will be shared with other departments or used for marketing purposes.
3. 3
   Immediate account action — if you request a limit, cool-off, or self-exclusion during the conversation, it is applied before the conversation ends.
4. 4
   Follow-up check-in — for self-exclusion cases, our team will send a follow-up message after 30 days to check on your well-being. This message contains no promotional content.
5. 5
   Referral to external support — where appropriate, our welfare agent will suggest external counselling or mental health resources available in Bangladesh.